People of colour and “computer expert” friends are not your personal assistants.

Both people of colour and “computer expert” (a term that less computer-literate individuals use to refer to computer-literate individuals) friends and relatives are perceived as public resources whose raison d’être is to educate white people about race or provide personal technical support, respectively. While the two groups are not mutually exclusive, both people of colour and “computer experts” are perceived to have no lives or other interests, and are treated as if educating white people or providing technical support is “their job”.

This is why white people and less computer-literate people often complain loudly and indignantly during certain interactions, as if people of colour and “computer experts” are providing poor “customer service”. White people often complain that if people of colour do not present racial issues in a way that is appealing to whites, then white people will not want to learn about racism. (For some reason, they believe that promoting social awareness about a particular issue should be similar in process to a company promoting a product.) Less computer-literate individuals even speak condescendingly to or yell at “computer experts” with a similar sense of entitlement, as if their computer-literate relative/friend/acquaintance has the same social obligation to them as the paid technical support staff of, say, Dell.

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